Error code in setup envy pro 6455

[Guille64]

In setup I get this error code at the end of setup :

(Error Code: UA_400_EB000U0100) and  I have to exit setup with setup incomplete

[Mans]

@Guille64 

Hello,

Do you receive this error code when you log into the HP Smart application or when you install the printer with the full version of the software and driver?

In the first instance, I recommend that you install the full version of your printer software and driver available from the HP link below.

https://ftp.hp.com/pub/softlib/software13/printers/EN6400/Full_Webpack-51.3.4843-ENP6400_Full_Webpac...

Don't hesitate to contact us in case of need.

Best regards,

[Guille64]

When I try to log in my account through the hp smart application, or try to create a new account, in the smart hp dashboard appears as setup incomplete

[Mans]

@Guille64 

Hello,

To solve this problem, try the following solution:

1. On the keyboard, press the Windows and X keys simultaneously.
2. Click on Windows PowerShell (Admin) and then click Yes.
3. Type get-appxpackage -allusers *HPPrinterControl* | remove-appxpackage, then press Enter key. The uninstallation of HP Smart is performed.
4. Once the uninstallation is complete, restart the computer.
5. Open the Microsoft Store application, then in the search bar type HP Smart and click on it.
6. Click on Install, then wait for the installation to complete.
7. Once the installation is complete, open the HP Smart application.
8. Follow the instructions on the HP Smart application launch screen.

Don't hesitate to contact us in case of need.

Best regards,

[Guille64]

I tried the software in the link  https://ftp.hp.com/pub/softlib/software13/printers/EN6400/Full_Webpack-51.3.4843-ENP6400_Full_Webpac...  but nothing changed and  the program for scan doesnt find the scanner and I cant scan because I need to log in my account first before scan, is that right?

[Guille64]

I try  that in the uninstall with the command prompt but the command is not recognized

[Mans]

@Guille64 

Thanks for your return,

Try the following command:

• powershell get-appxpackage -allusers *HPPrinterControl* | remove-appxpackage.
  

Try scan with the HP Scan application on the Windows desktop. Double click on the HP Scan shortcut ().
With the HP Scan application you don't have to be logged in to your HP Smart account so you can scan.

Only the HP Smart application requires you to log in to your HP account.

Don't hesitate to contact us in case of need.

Best regards,