Error code

[Sumayya_mirza]

An error code oxoo829c98 is shown whenever i start my printer. I tried everthing shown on internet but nothing happens. Please help me what does that code mean?

[Kumar0307]

@Sumayya_mirza

Welcome to the HP Support Community!

Power resetting the printer and updating the printer firmware may resolve this issue. Let us try these steps: 

Step 1: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

Step 2: Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

If you are unable to bypass the error message on the printer, we will have to perform a Factory reset on the printer. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

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