Error extracting install file for HP Print and Scan Doctor

[diegodad]

I downloaded the Print and Scan Doctor, but when I try to install I get an error:  Extraction Failed - Can not delete output file.

[JohnL461]

Trying to load the latest version of HP Print and Scan problem and i get the error "Extraction Failed cannot delete output file".

I am not too sure that I ran it twice

Where does HP put the extract files as it does not use Downloads?

Environment is:

Up to date version of Windows home 64 bit

Printer is a Officejet pro 6830 which is irrelevant to this problem

[sandytechy20]

@diegodad and @JohnL461

Welcome to the HP support community.

I understand that you are unable to in HP print and scan doctor.

If you are using Windows 10 OS, follow these steps:-

Perform root level uninstallation to remove all the printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install HP printer and scan doctor

Here are the steps:

1. • Windows: Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
   • If your printer is not listed, turn it on and click Retry.
   • If there is a connection problem, follow the instructions in the tool.
4. Depending on the problem, click either Fix Printing or Fix Scanning.
5. Test results are displayed with icons

A checkmark means your printer passed.

A wrench means a problem was found and fixed.

 An exclamation mark means a test failed and was skipped.

 An X means the printer has a problem. Follow the instructions to fix it.

HP Print and Scan Doctor shortcut is installed on your desktop

Refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.