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‎09-19-2016 12:02 PM

HP Recommended
Product: All in One printer 5510
Operating System: Microsoft Windows 10 (32-bit)

Hi all, I recently upgraded my printer from Photosmart 5510 to Envy 5540. I installed the new printer and deleted the old one. Since then, I get this error message whenever I start up the computer:

 There is a problem starting: C:\Program Files\HP\HPPhotosmart5510series\bin\HPStatus BL.dll

The specific module could not be found

I have tried reinstalling the old printer, I have deleted it again, I have gone through HP troubleshooter....nothing!

Anyone has an idea? Thanks for your help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-19-2016 12:04 PM

HP Recommended

Hi,
From File Exploer type %appdata%\Microsoft\Windows\Start Menu\Programs\Startup into the address bar and press Enter.
Delete the Monitor Ink Alerts shortcut of the Non-Existing printer and the error should no longer appear.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎09-19-2016 12:04 PM

HP Recommended

Hi,
From File Exploer type %appdata%\Microsoft\Windows\Start Menu\Programs\Startup into the address bar and press Enter.
Delete the Monitor Ink Alerts shortcut of the Non-Existing printer and the error should no longer appear.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎09-19-2016 12:16 PM

HP Recommended

Thank you ShlomiLfor the great solution! So fast!

Was this reply helpful? Yes No
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