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‎08-05-2019 03:15 PM

HP Recommended
Product: Envy 120 All-In-One

My printer is showing a message as soon as it powers on 'C4EBA63D'. What can be done to resolve this

1 REPLY 1

‎08-07-2019 04:25 PM

HP Recommended

@alexbriskin

 

Welcome to HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
  6. Turn on the printer.

Update the printer firmware

Refer this HP document for the steps to update firmware:- Click here

 

Refer this HP document for more reference:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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