Error message "Stopped - Filter failed" message

[Bajan01]

Every time I try to print, I keep getting this Stopped - Filter failed error message.  Office Jet Pro 7740. macOS 10.14 Mojave.

[Jay_G24 · Accepted solution]

Hi @Bajan01,

I'd like to help!

Follow the steps below:

Remove the printer

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2. Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3. If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

Add the printer

1. If your printer is connected to your Mac with a cable, disconnect the cable from your Mac.
2. Turn off your printer.

1. Get software updates for your Mac. Your Mac automatically downloads the latest software for most printers as part of these updates, so it's best not to install software from the printer manufacturer.

1. Reconnect your printer to your Mac, if applicable.
2. Turn on your printer and wait for it to finish starting up.
3. Choose Apple () menu > System Preferences, then click Printers & Scanners.
4. Select your printer in the list of devices.

If you still have issues, verify and repair disk permissions.

On the Apple menu bar, click Go, applications, utilities, disk utility, click on Mac hard drive on the left side, click on verify disk permissions, when that is finished click repair disk permissions.

(when it is finished will show disk repair completed)

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Bajan01]

Thanks, I had to add the "Airprint" option and restart everything. Working like a dream now! Thanks for the help!

[Jay_G24]

You're welcome 🙂

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[WEBSINGA]

I had the same issue with my OfficeJet Pro 6978 while running Mac OS Mojave 10.14.6.  All of a sudden last week, I began getting a "Stopped. Filter failed" error message & was unable to print anything.  There was no needed driver download that I could find.  I found this post this morning & tried the following which worked overall:

1) deleted the printer through the Mac System Preferences

2) rebooted the printer

3) added back the printer

     - When adding it back - you have to specify the "Name", "Location" and "Use"

     - "Use" used to point to "Autoselect" ---> after adding the printer back, the "Use" specification now defaults to "AirPrint".  Saved the settings.

I am back in business!  Thanks!

[Lia24]

I tried all the steps above with no success. MacBook Pro, Mojave 10.14.6  /  Printer: HP officejet 7610

[Lia24]

I had to go through a few more hoops before the printer showed and I was able to add it. I did this through HP utility. The directions given above were helpful in the initial stages of adding the printer. Thank you!