Error message "a startdocprinter call was not issued"

[fredfrog2019]

   I moved the HP ENVY Inspire printer to another room in my home. It had been working OK, but I  need a printer with an Automatic Document Feeder. My local vendor didn't have an HP with that feature, so I purchased one from another manufacturer.  Still, I want to keep the HP ENVY as a backup.

   After I moved the HP and tried to print with it, I got the message  a startdocprinter call was not issued. The Microsoft user forum answers.Microsoft suggested uninstalling and re-installing. I did that but it didn't help.

Thanks for your help,

FredFrog

[Kuroi_Kenshi]

Hi @fredfrog2019,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart Printer and Computer

• Power off the printer: Turn off the HP ENVY Inspire printer and unplug it from the power source. Wait for about 30 seconds before plugging it back in and turning it on.
• Restart the Computer: Restart your computer to refresh the print spooler and network settings.

Check Printer Connection

• USB Connection: If you are using a USB connection, ensure that the cable is securely connected to both the printer and the computer. Try using a different USB port or cable if available.
• Network Connection: For a wireless connection, ensure that the printer is connected to the correct WiFi network. You can perform a network test from the printer's control panel to confirm connectivity.

Clear Print Queue

• Open the Devices and Printers settings on your computer (accessible via Control Panel).
• Locate your HP ENVY Inspire printer, right-click it, and select See what's printing.
• Cancel any pending print jobs and clear the queue.

Check Printer Status

• Verify that the printer status is Online. If it is listed as Offline, right-click the printer icon and select Use Printer Online.

Reinstall Printer Drivers

• Uninstall the current print driver: Right-click the printer icon in Devices and Printers, select Remove Device.
• Download and install the latest HP ENVY Inspire printer drivers from the HP Support website.

Update Windows

• Ensure Windows 11 is up-to-date as updates can improve compatibility with printers and fix known bugs.

Run HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor to diagnose and resolve any printer issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,