Error message "a startdocprinter call was not issued"

[fredfrog2019]

   I moved the HP ENVY Inspire printer to another room in my home. It had been working OK, but I  need a printer with an Automatic Document Feeder. My local vendor didn't have an HP with that feature, so I purchased one from another manufacturer.  Still, I want to keep the HP ENVY as a backup.

   After I moved the HP and tried to print with it, I got the message  a startdocprinter call was not issued. The Microsoft user forum answers.Microsoft suggested uninstalling and re-installing. I did that but it didn't help.

Thanks for your help,

FredFrog

[Kuroi_Kenshi]

Hi @fredfrog2019,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart Printer and Computer

• Power off the printer: Turn off the HP ENVY Inspire printer and unplug it from the power source. Wait for about 30 seconds before plugging it back in and turning it on.
• Restart the Computer: Restart your computer to refresh the print spooler and network settings.

Check Printer Connection

• USB Connection: If you are using a USB connection, ensure that the cable is securely connected to both the printer and the computer. Try using a different USB port or cable if available.
• Network Connection: For a wireless connection, ensure that the printer is connected to the correct WiFi network. You can perform a network test from the printer's control panel to confirm connectivity.

Clear Print Queue

• Open the Devices and Printers settings on your computer (accessible via Control Panel).
• Locate your HP ENVY Inspire printer, right-click it, and select See what's printing.
• Cancel any pending print jobs and clear the queue.

Check Printer Status

• Verify that the printer status is Online. If it is listed as Offline, right-click the printer icon and select Use Printer Online.

Reinstall Printer Drivers

• Uninstall the current print driver: Right-click the printer icon in Devices and Printers, select Remove Device.
• Download and install the latest HP ENVY Inspire printer drivers from the HP Support website.

Update Windows

• Ensure Windows 11 is up-to-date as updates can improve compatibility with printers and fix known bugs.

Run HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor to diagnose and resolve any printer issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[fredfrog2019]

I executed the steps you provided but the behavior didn't change.

Thanks for your reply,

FredFrog2019

[zoey7886]

@fredfrog2019, I see you were interacting with @Kuroi_Kenshi however, he's away for now and I'd love to help you out!

Thanks for the update—and I completely understand how frustrating it must be to see that error still pop up after trying all those steps. You're expecting your printer to just work when you need it, and instead, it’s like hitting a brick wall.

Let’s dig a little deeper:

Check Print Spooler Service

Press Windows + R, type services.msc, and hit Enter.

Scroll down to Print Spooler, right-click it, and select Restart.

If it’s not running, click Start instead.

Run as Administrator

Try printing from an app (like Notepad or Word) by right-clicking it and choosing Run as administrator. This can bypass permission hiccups that sometimes cause that “startdocprinter” error.

Try a Test Page

Go to Control Panel > Devices and Printers, right-click the HP ENVY Inspire, and select Printer Properties > Print Test Page.

If that still doesn’t work, let me know if it’s connected via USB or WiFi—that detail will help us dig into the right layer.
 

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[fredfrog2019]

I've executed all the steps you mentioned. Nothing changed.

Thanks for your response.

fredfrog

[zoey7886]

@fredfrog2019, Welcome to the HP Support Community! 

We're here to help you tackle that error message! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,