Error on installing HP DeskJet 3720 on Windows 10 - 536870329

[abenc85]

Hello,

I've just purchased this printer, downloaded the driver software and fired up the installation to receive this message:

I googled this problem and saw a previous post to check the 'setupapi.dev' and 'setupapi.app' logs. I only have the .dev file and created a new copy on installation to get this message:

[Device Install Log]
OS Version = 10.0.14393
Service Pack = 0.0
Suite = 0x0300
ProductType = 1
Architecture = amd64

[BeginLog]

[Boot Session: 2016/10/11 11:57:19.278]

>>> [Setup Import Driver Package - C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\hpygid20_v4.inf]
>>> Section start 2016/10/12 18:49:42.120
cmd: C:\Windows\System32\MsiExec.exe -Embedding 89C723C91710B0ACD31C8F97E90CE359 E Global\MSI0000
inf: Provider: HP
inf: Class GUID: {4D36E979-E325-11CE-BFC1-08002BE10318}
inf: Driver Version: 08/23/2016,20.79.01.6341
inf: Catalog File: hpygid20_v4.cat
pol: {Driver package policy check} 18:49:42.152
pol: {Driver package policy check - exit(0x00000000)} 18:49:42.153
sto: {Stage Driver Package: C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\hpygid20_v4.inf} 18:49:42.153
inf: {Query Configurability: C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\hpygid20_v4.inf} 18:49:42.157
inf: Driver package 'hpygid20_v4.inf' is configurable.
inf: {Query Configurability: exit(0x00000000)} 18:49:42.158
flq: Copying 'C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\hpgid20v4help.cab' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpgid20v4help.cab'.
flq: Copying 'C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\hpgid20v4-bidiEvent.xml' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpgid20v4-bidiEvent.xml'.
flq: Copying 'C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\hpgid20v4-PipelineConfig.xml' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpgid20v4-PipelineConfig.xml'.
flq: Copying 'C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\hp3700.bag' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hp3700.bag'.
flq: Copying 'C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\hpgid20v4-bidiUSB-CCB.xml' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpgid20v4-bidiUSB-CCB.xml'.
flq: Copying 'C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\hpygid20_3700-manifest.ini' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpygid20_3700-manifest.ini'.
flq: Copying 'C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\hpgid20v4-constraints.js' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpgid20v4-constraints.js'.
flq: Copying 'C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\hpgid20v4-bidiUSB.js' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpgid20v4-bidiUSB.js'.
flq: Copying 'C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\hpygid20_v4.cat' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpygid20_v4.cat'.
flq: Copying 'C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\hpygid20_v4.inf' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpygid20_v4.inf'.
flq: Copying 'C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\hpgid20v4cfg.gdl' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpgid20v4cfg.gdl'.
flq: Copying 'C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\hpgid20v4-bidiWSD.xml' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpgid20v4-bidiWSD.xml'.
flq: Copying 'C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\hpgid20v4-bidiSPM.xml' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpgid20v4-bidiSPM.xml'.
flq: Copying 'C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\hpgid20v4map.xml' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpgid20v4map.xml'.
flq: Copying 'C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\hpgid20v4que.xml' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpgid20v4que.xml'.
flq: Copying 'C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\amd64\hpgid20v4PELib.dll' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\amd64\hpgid20v4PELib.dll'.
flq: Copying 'C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\amd64\hpUIMDDialog20.dll' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\amd64\hpUIMDDialog20.dll'.
flq: Copying 'C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\amd64\userfors.dll' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\amd64\userfors.dll'.
flq: Copying 'C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\amd64\hpbxpsv420.dll' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\amd64\hpbxpsv420.dll'.
flq: Copying 'C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\amd64\hpdj_3700_v4.gpd' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\amd64\hpdj_3700_v4.gpd'.
flq: Copying 'C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\amd64\hpgid20v4PE.exe' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\amd64\hpgid20v4PE.exe'.
flq: Copying 'C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\amd64\hpygidres20.dll' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\amd64\hpygidres20.dll'.
flq: Copying 'C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\amd64\hpygiddrv20.dll' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\amd64\hpygiddrv20.dll'.
flq: Copying 'C:\Program Files\HP\HP DeskJet 3700 series\DriverStore\YetiV4\amd64\hpgid20v4_symbols.gpd' to 'C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\amd64\hpgid20v4_symbols.gpd'.
sto: {DRIVERSTORE IMPORT VALIDATE} 18:49:42.345
sig: {_VERIFY_FILE_SIGNATURE} 18:49:42.357
sig: Key = hpygid20_v4.inf
sig: FilePath = C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpygid20_v4.inf
sig: Catalog = C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpygid20_v4.cat
! sig: Verifying file against specific (valid) catalog failed! (0x800b0109)
! sig: Error 0x800b0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.
sig: {_VERIFY_FILE_SIGNATURE exit(0x800b0109)} 18:49:42.360
sig: {_VERIFY_FILE_SIGNATURE} 18:49:42.360
sig: Key = hpygid20_v4.inf
sig: FilePath = C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpygid20_v4.inf
sig: Catalog = C:\WINDOWS\System32\DriverStore\Temp\{4b55ec52-417b-5b47-9034-517b8a6a912a}\hpygid20_v4.cat
! sig: Verifying file against specific Authenticode(tm) catalog failed! (0x800b0109)
! sig: Error 0x800b0109: A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.
sig: {_VERIFY_FILE_SIGNATURE exit(0x800b0109)} 18:49:42.362
!!! sig: Driver package catalog file certificate does not belong to Trusted Root Certificates, and Code Integrity is enforced.
!!! sig: Driver package failed signature validation. Error = 0xE0000247
sto: {DRIVERSTORE IMPORT VALIDATE: exit(0xe0000247)} 18:49:42.363
!!! sig: Driver package failed signature verification. Error = 0xE0000247
!!! sto: Failed to import driver package into Driver Store. Error = 0xE0000247
sto: {Stage Driver Package: exit(0xe0000247)} 18:49:42.368
<<< Section end 2016/10/12 18:49:42.370
<<< [Exit status: FAILURE(0xe0000247)]

I cannot make sense of what I need to do to fix this odd problem, please help!

Thanks,

Ben

[MatSee]

I've the same problem as Ben:   same printer, same error message.

Any suggestions to solve the problem are welcome.

[Dvortex · Accepted solution]

Hello @abenc85, Greetings!

Thank you for becoming an HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others.

I understand you are having trouble while installing the Deskjet printer on your Windows 10 computer. Try the steps below to fix the issue:

• First, unplug the USB cable from the printer & PC.
• Go to control panel – Programs and features – Select all HP printer entries and uninstall them.
• Go to control panel – Devices and printers – Select each of the printer entries and then select remove printer / device.
• Now press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Now restart your computer.
• Open the Run window again, type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Click on HP Customer Support - Software and Driver Downloads and install the drivers.
• Select the connection type and then connect the USB cable if required.

Please let me know if this resolves the issue, or if you require further assistance

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[MatSee]

Thx - after deleting all entries from other printers installation went went.  New Printer is working now.