Error printing on HP OfficeJet 5200 series PCL-3 (Network) - Driver Issue

[ocean_ja]

I successfully installed HP OfficeJet 5255 driver from the "full feature" .EXE file from the official HP Driver site.  I was able to use the Printer and Scan features for a few months. The Printer suddenly stopped working and now throws an error message  (exact words) "Error printing on HP OfficeJet 5200 series PCL-3 (Network)".

• The printer IS connected to my Wireless - I've disconnected/reconnected numerous times.  
• My Laptop CAN find the printer during "Add a Printer".
• I CAN Print using HP ePrint (emailing a file to print).
• I CAN Scan to my printer.
• I CANNOT Print.

Nothing changed in my laptop environment when the error started.  This is a snippet of the exact error message.

I have followed every recommended fix I can find, including:

1. Uninstall and Reinstall Drivers and the Program files

2. Unplug/ re-set the printer

3. Uninstall AND THEN Remove Driver from Registry using RegEdit AND using the "Run" command "printui.exe /s" to remove the driver there.  

I have also installed the Driver from the 123.hp.com site with no luck.   Is one Driver install method preferred - the executable file versus the 123.hp.com method?

I have dug deep with zero results for two weeks.  Please help!!

Thank you

[asmita6658 · Accepted solution]

Hi @ocean_ja

Welcome to the HP Support Community. I'd be happy to assist you with the printing error. 

Try assigning a manual IP. Refer to this video link for step by step instructions. 

If the issue still persists, try adding a TCP/ IP port - 

1) Print a Network Configuration Report from the Printer Settings or Wireless menu.
2) Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
3) Select Standard TCP/IP Port, and then click New Port.
4) Follow the instructions to add a new port using the information listed on the Network Configuration Report.
5) Try printing.

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[ocean_ja]

Thank you for the response!  Funny enough, after I posted this question, I found a similar answer on this forum... after I had been searching and trying fixes for 2 weeks lol.  So I did end up adding a TCP/IP port and it fixed the problem. 

It sounds like this is a common issue but it was really difficult for me to identify it and find the solution.  Hopefully others will figure it out more quickly.

Thanks again!

[asmita6658]

@ocean_ja

Happy to hear that your issue is resolved.

If you need further assistance feel free to reach out to us.

Have a great day!