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‎04-07-2020 04:36 AM

HP Recommended
Product: HP ENVY Photo 7120
Operating System: Microsoft Windows 10 (64-bit)

Error: "Do not use SETUP cartridges"

 

I am trying to setup my printer for the first time.  I just bought it today and am just now getting to set it up.  After about 11 or 12 attempts at setting it up by myself, I turned it off and on disconnect it from electricity, nothing worked. I spent the next couple of hours searching HP sites.  Now it's your turn. 

 

    Whether from the laptop or the printer control panel, the error comes up:  "Do not use SETUP cartridges".  I really don't think HP expected me to buy new cartridges right out of the gate.  I can't do anything to get pass the error.

 

I really don't know what else to try...  I'll take any and all suggestions.

1 REPLY 1

‎04-11-2020 07:06 AM

HP Recommended

Hi @Studentnurse

 

Welcome to the HP Support Community. 

 

Perform the steps mentioned in this document to resolve this error with the ink cartridge.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

KUMAR0307
I am an HP Employee

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