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‎01-25-2020 05:08 PM

HP Recommended
Product: HP8730

Hello, I recently just starting receiving an error to use new cartridges for startup whenever my 8730 printer starts up. I’ve had this printer for several years now with no issues. The ink cartridges are also half full and were purchased at Office Depot. I’ve cleaned the cartridges and tried all the reset options to no avail. I barely use this printer so there shouldn’t be any issues with it. Please advise. 

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2 REPLIES 2

‎01-28-2020 06:27 PM

HP Recommended

@mimmk

 

Welcome to HP support community.

 

Update the printer firmware

Here are the steps:- Click here

 

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎03-22-2020 02:26 AM

HP Recommended

So I updated my printer’s firmware and I’m still receiving the same message to use new, unused cartridges.

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