Error when setup a printer

[Yael_E]

Hi,

I'm trying to setup my new printer, HP OfficeJet Pro 8133, product number 68K75B,

And I get this error in HP Smart:

I tried all the suggested solutions here - https://support.hp.com/il-he/document/ish_7581122-7743702-16, 

But no one helped.

What else can I try?

Thanks,

Yael

[Raj_05]

Hi @Yael_E,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're getting an "Unable to register the printer to your account" error in HP Smart, here are a few troubleshooting steps to resolve the issue.

• Check Internet Connection: Ensure your printer and computer or mobile device are connected to the internet. Sometimes, connectivity issues can prevent the registration process.
• Update HP Smart App: Make sure you have the latest version of the HP Smart app installed on your device. Outdated versions might have bugs that can affect functionality.
• Restart Devices: Restart your printer, computer, or mobile device. Sometimes a simple restart can resolve temporary issues.
• Check Printer Firmware: Ensure your printer’s firmware is up to date. You can check for firmware updates via the printer’s control panel or the HP Smart app.
• Sign In to HP Account: Ensure you are signed in to your HP account in the HP Smart app. If you’re not signed in or if there are issues with your account, it can cause registration problems.
• Network Settings: Ensure your printer is connected to the same network as your device. If the printer is on a different network, it might not register properly.
• Disable VPN: If you're using a VPN, try disabling it temporarily and see if that resolves the issue.
• Firewall/Security Software: Check if any firewall or security software on your computer might be blocking the connection. Temporarily disable them and try registering the printer again.
• Re-add the Printer: Remove the printer from the HP Smart app (if it’s showing up) and try adding it again.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support