Errore Set Up Message

[Jana361]

I'm trying to set up my printer in the HP App. But If i try to connect it it shows me a message that I need to complete the set up before I can connect it to the app. I have tried everything but I dont understand what it wants me to set up. Everything is done.
Can anyone help?

[Garp_senchau]

@Jana361, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

When setting up your HP OfficeJet Pro 8024e printer with the HP App, there are a few common steps and troubleshooting tips you can follow to ensure everything is completed successfully:

Initial Hardware Setup:

• Ensure that you've completed the initial hardware setup of your printer. This includes unboxing, loading paper, and installing ink cartridges.

Power and Network Connection:

• Make sure your printer is properly connected to a power source and turned on.
• Verify that your printer is connected to the same Wi-Fi network as your mobile device running the HP App.

Printer Display Screen Setup:

• On the printer's control panel, ensure that you have followed any on-screen prompts to complete the basic setup. This may include language selection, setting up country/region, and setting the date and time.

HP Account:

• Ensure you have created or logged into an HP account on the HP App. Some features require an account for full functionality.

Use the Latest Version of the HP App:

• Ensure that you are using the latest version of the HP App. Check for updates on your app store.

Reboot Devices:

• Sometimes a simple reboot can resolve connectivity issues. Try restarting your printer, mobile device, and your Wi-Fi router.

Re-attempt App Setup:

• Re-open the HP App and attempt the setup process again. Follow the instructions closely as they appear in the app.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Jana361]

Hi, i did try everything you said at it still isn't working.

Andy other ideas?

[Jana361]

Hi, i did try everything you said at it still isn't working.

Andy other ideas?

[Garp_senchau]

Hey @Jana361,

Thank you for your response

I recommend checking this guide to help troubleshoot the issue further: HP+ printers - Printer setup incomplete or 'Unable to register the printer to your account' error | ...

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,