Esqueci a senha do EWS Smarttank 455

[capuzzocf]

Please, I forgot the EWS password, how do I reset it to factory defaults? I can't access the printer via HP Smart to configure wifi. I can only use it via the USB cable.

SMART TANK WIRELESS 455

Por favor esqueci a senha do EWS, como eu faço para resetar padrão de fábrica? Não consigo acessar a impressoa pela HP Smart para configurar o wifi. Só consigo usar pelo cabo USB.

SMART TANK WIRELESS 455

[Hawks_Eye]

Hi @capuzzocf 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Not to worry, I'll do my best to reconnect the printer to your wireless network.

Let us try to restore the printer to the default network settings, and then use HP Smart to connect the printer to your Wi-Fi network.

Step 1: 

Restore network default settings on the printer, to do that - Press and hold the Wireless  and Cancel  buttons until the Power button flashes, and then wait for the Wireless light to flash.

Step 2:

Uninstall and re-install the HP Smart app on your computer/mobile device.

Place the printer and the computer or mobile device near the Wi-Fi router.

Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS).

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Vince_0406

[capuzzocf]

Vince_0406

I followed your instructions and it didn't work, when installing HP SMART the message "Log in to HP SmartTank Wireless - A custom password has been set for your printer. Enter the password to access the printer's web interface."
I spent a long time trying several passwords and managed to enter the correct EWS password. After entering the correct password, the HP SMART app finished configuring the WiFi and completed the installation. Now everything is fine.
Thank you very much for paying attention to my question.

[Hawks_Eye]

Hi @capuzzocf 

Thanks for keeping us posted.  I am delighted to hear it's working!

Though we couldn't be a part of the solution as we hoped, we're glad the issue is addressed, because putting that smile back on your face is all that matters to us.

That said, we'll be archiving this conversation for now, if you need us, we'll be only a message away!

Take care and have a great day ahead.

Regards, 

Vince_0406