Ethernet Printer ENVY - DD000D78 Message

[Marlow2]

The Update did not work and I now have the code DD000D78 with a blue screen. My Printer is connected using an ethernet, not wireless, could this be the reason? And if so, what should I do?

[KrazyToad]

@Marlow2

Welcome to HP Support Community

I understand your concerns

If you have already performed the Power reset and updated the Firmware,

I suggest you contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.