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‎05-02-2025 04:16 PM

HP Recommended
Product: HP OfficeJet Pro 8034e All-in-One Printer
Operating System: Chrome OS

 Need help to correct Error 62.80.13

1 REPLY 1

‎05-04-2025 06:43 AM

HP Recommended

Hi @Seonlady47 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

The Error Code 62.80.13 on your HP OfficeJet Pro 8034e typically indicates a printhead issue. Here are some steps to troubleshoot:

Steps to Fix Error 62.80.13:

Restart the Printer

  • Turn off the printer, unplug it from power, wait 60 seconds, then plug it back in and turn it on.
  • Sometimes, a simple reset clears temporary errors.

Check the Printhead

  • Open the printer cover and inspect the printhead for obstructions or ink buildup.
  • If you see debris, gently clean it with a lint-free cloth dampened with distilled water.

Update the firmware on an HP printer:

  • HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.
  • Click on the link below for instructions on how to update the firmware of your printer:
    HP Printer Firmware Update Guide

Perform a Factory Reset

  • On the printer’s touchscreen, go to Setup > Printer Maintenance > Restore Factory Defaults.
  • This will erase settings but may resolve the issue.

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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