• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎07-31-2025 12:15 PM - last edited on ‎08-02-2025 06:18 AM by Moderator

HP Recommended
Product: HP Envy Inspire 7258e All-in-One Printer
Operating System: Microsoft Windows 11

I have a complaint involving both Instant Ink and All-In. I have talked to both departments numerous times while escalating the problem (Case Edited). While all parties agree that I have paid for, and am owed, roll over pages from HP their response is (I am paraphrasing here) " By internal policy, there is no way these two departments can communicate. So, while we agree HP owes you roll over pages, there is nothing we can do about it." While I suspect no one is lying to me, I also believe there is someone in HP that can do the right and ethical thing. I just need the contact info for the level of the company that can get that done. Thank You 

Category:
Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.