• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎03-12-2025 01:06 AM

HP Recommended

I have a smart tank 7300, I have an expired certificate and the HP Smart app does not give me an option for advanced settings, to renew with a self encryption, I am using a MacBook Pro with Seqoia 15.3.1  please help! 

Category:
Reply
1 REPLY 1

‎03-18-2025 02:44 PM

HP Recommended

@Jane-_21, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your HP Smart Tank having an expired certificate! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Please follow the steps from the below link to troubleshoot this issue: HP printers - 'Encryption Credentials Expired' error (macOS, iOS) | HP® Support  

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.