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‎01-20-2022 07:45 PM

HP Recommended
Product: HP ENVY 5055 All-in-One Printer

I need a live person to answer this and HP doesn't seem to have one.  After going through all online support options I can't get past the Virtual Agent .  The printer sounds and looks like it working fine, but it only produces blank pages.  It's under warranty and according to the HP support I have a "case."  Yet, nowhere does HP tell me where to go to get it repaired or replaced!   I have a printer that doesn't work and is under warranty.  Now what?

 

tia!

Category:
2 REPLIES 2

‎01-20-2022 09:15 PM

HP Recommended

I have asked the moderators to elevate your question to someone at HP.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎01-24-2022 03:56 AM

HP Recommended

@redcar13, Welcome to the HP Support Community! I’m here to help.

 

This is a place where you get solutions to your concerns regarding HP products from HP representatives and Community experts.

 

I understand the printer is printing blank pages. Perform the steps mentioned in this document - No black ink, wrong colors, other print quality issues

Check the ink levels, clean the ink cartridges, and print a test page to check the result.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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