F0.01.01.04 critical system.error AGAIN!!

[CRF03]

“My HP Envy 6132e shows F0.01.01.04 critical system error immediately on startup with no ability to reach a normal screen. This is after using the original power supply and trying multiple outlets. This prevents any firmware update from running because it never boots past the error. Two separate new units failed exactly the same way. . They posted the replacement from abroad which took ages. Im getting so frustrated and the customer service is terrible. Just want to speak to somebody!

[Kuroi_Kenshi]

Hi @CRF03,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Envy 6132e is showing an F0.01.01.04 critical system error immediately on startup, and this is preventing the printer from booting or updating firmware. Let’s go through steps to check what could be causing this.

Power cycle the printer completely

Turn off the printer, unplug it from the wall for at least 2 minutes, then plug it back in.

This sometimes clears temporary startup errors.

Check the power supply and cable

Even if you’ve tried multiple outlets, confirm you’re using the original HP power adapter.

Avoid using extension cords or surge protectors during this test.

Remove any cartridges and paper

Open the ink access door and remove all cartridges.

Remove all paper from the input tray.

Turn the printer on with an empty setup; sometimes a faulty cartridge or jam can trigger critical errors.

Reset the printer

Press and hold the Power button for 15–20 seconds until the printer turns off, then release and power it on again.

Some Envy printers clear minor system errors with a hard reset.

Check for firmware recovery options

Normally, HP printers allow firmware recovery via USB using the HP Smart or HP Print and Scan Doctor apps.

Because your printer doesn’t boot, this might not be accessible, which indicates a hardware-level failure.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,