FAX is not working.

[Kuj13]

We moved, and the FAX is not working. The number it is trying to FAX from is no longer valid. What do I do?

[Dragon-Fur]

@Kuj13 

Welcome to the HP Community --

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 wrote:

We moved, and the FAX is not working. The number it is trying to FAX from is no longer valid. What do I do?

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Configure the Fax to answer to your new landline phone number.

Landline based Fax hardware has been around for years -- 

Your printer's user guide includes an entire chapter on using Fax and sections you can use for Troubleshooting.

Open

  User Guide – HP OfficeJet Pro 8710 Series

Digital Fax - Starting on Page 10

Read the Chapter on Fax -- Starting on Page 50

Read the information that explains Fax troubleshooting -- Starting on Page 122

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EWS - Printer Fax

Open your Browser

Open EWS -- Type / enter the Printer IP address into URL / Address bar

      Note → If the browser security will not let you open EWS, try a different browser.

Tab Fax > Basic Fax Settings

=====================================

Open your Browser

Open EWS -- Type / enter the Printer IP address into URL / Address bar

      Note → If the browser security will not let you open EWS, try a different browser.

Tab Fax > Fax Setup Wizard

=====================================

-- If / As supported on your printer --

Open your Browser

Open EWS -- Type / enter the Printer IP address into URL / Address bar

      Note → If the browser security will not let you open EWS, try a different browser.

Tab Fax > HP Digital Fax

-- What else? --

If all else fails and you cannot get your landline fax to work as expected,

Perhaps consider Mobile Fax.

-- HP Smart / HP App - Mobile Fax –

Android, Apple iOS, iPadOS, macOS, and Windows 10, Windows 11

 HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

Please do read the questions and answers in the FAQ section.

For example,

• What does the Mobile Fax service cost?

“More FAQs” calls this document – READ and Watch the Video

•  HP printers - Using Mobile Fax (HP App)
  • Note: Mobile Fax supports sending multiple PDF files at a time, up to 50 pages or 20 MB.
  • Section “What are the Mobile Fax requirements?”
  • Section for “What if a 'Delivery Failed' or an 'SFAPI' error displays?” (Error Codes)

Troubleshooting

• HP Mobile Fax - Error Codes Troubleshooting

Video Example

•  HP Deskjet Plus 4140 |4152 |4155 |4158 printer: Using the Mobile Fax

Mobile Fax – Terms of Service

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-- Important –

 Until and unless something changes, HP Mobile Fax does not (cannot) receive faxes.

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP OfficeJet Pro 8710 All-in-One Printer series

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