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- HP Community
- Printers
- Printer Setup, Software & Drivers
- FORGOT PRINTER SYSTEM PASSWORD (EWS)

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03-21-2021 03:34 AM
Hi, I lost my EWS password, so I can't enter anymore the advanced settings of the printer (ie. can't change my wifi settings).
Please can somebody tell me of to hard reset the printe or just change the forgotten password?
03-25-2021 10:51 AM
Hio@FBZ, Welcome to the HP Support Community!
I understand that you need to help to connect HP cloud services, Don't worry I'll try to help you out.
The below link contains a self-help document, this will assist you in HP Printers - Turn On Web Services
https://support.hp.com/ca-en/document/c05329102
Please follow the below support document to print with HP ePrint:
https://support.hp.com/us-en/document/c03721293
As the print does not print from the mobile device only, I suggest reviewing these guidelines for pint problem with HP ePrint, and to ensure your email meets the requirements for the service:
https://support.hp.com/us-en/document/c03601466
Hope this helps! Keep me posted.
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