FYI-Attempting to download drivers for Envy 5052-Getting virus in file msg-download stopped

[JaniceP7]

I was attempting to download printer drivers for Envy 5052, the download was stopped by the antivirus program (Avast), see details below.

The purpose of this post is to inform HP of the virus in their download file. This is the only way I could figure out how to do that. If it needs to be sent to them another way, someone needs to send it to them that way. I'm just helping my aunt set up her printer, so I probably won't be back on here to read any comments from anyone. Thanks for your help!

[Nal_NR]

Hi @JaniceP7,

Welcome to the HP Support Community. 

I'd like to help!

I understand that you are wondering how to stop your Avast anti-virus from blocking your printer.

Try the following. 

• Step 1: Open Avast on your computer and go to the Avast dashboard.
• Step 2: Click Menu, and click the Settings tab. Click the Exceptions tab under the General tab
• Step 3: Under this tab, click ADD EXCEPTION and a new window will appear. Type the URL that you want to add to your whitelist.
• Step 4: Click ADD EXCEPTION to save the URL.

The website and/or web form you want to access should now be available. 

If still facing issues, you need to contact the Avast support team for further assistance. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

[Nal_NR]

Hi @JaniceP7,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @JaniceP7

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.