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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Factory Reset HP DeskJet 3630

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09-15-2020 02:25 PM
Hello, i want reset my printer to factory settings due i lost my EWS password and any metods i've found on internet can't change the password request (or the password itself). After some research i've found this link (https://h30434.www3.hp.com/t5/Inkjet-Printing/Factory-reset-HP-Deskjet-3630/m-p/7174816#M810595), it's end with a suggestion: contact the HP Support.
I don't know where or how can i ask help for this.
Thanks
09-15-2020 05:15 PM
@P4tch98, Welcome o HP Support Community!
The only option left is to perform a full reset and re-initialize the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee