Factory Reset HP MFP M28w

[markstew]

Dear HP,

I have a HP LaserJet MFP M28w.

I need to factory reset the printer to default settings because I cannot connect it to the network. When I try to connect the printer to a new network it asks for a printer password which I do not remember.

I have tried resetting the printer by holding down the wifi button for 20 seconds, but this does not work.

Please could you help me with this?

Many thanks,

Mark

[markstew]

Dear HP,

It's been over a week since I've got in touch with you.

Please could someone get back to me with a response?

I am currently unable to use my printer because of this issue and would like to resolve this as soon as possible.

All the best,

Mark

[sandytechy20]

@markstew

Welcome to the HP support community.

I understand that you want to reset the printer.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Chwl]

I'm having same issue, can't connect the printer to a new WIFI net work, tried USB can't connect either.

Tried pressing network button more than 20 sec method, no luck.

Need instruction to reset it.

thanks.

[markstew · Accepted solution]

I found the solution to this after eventually managing to speak with someone at HP support. Shame that they missed this out of the manual!

To reset the printer you need to:

1. Turn off the printer.

2. Hold down a combination of the [˄] up key and [X] cancel key for several seconds until the printer resets.

3. Press the power button.

All the best with it!

[Chwl]

Thanks for the share, it works. 

I wonder this is a very common function, I don't get it why do HP make it so secretly?

It just giving trouble to the user, incur bad using experience to HP products.