Factory Reset Locked HP OfficeJet Pro 8025e

[Nouris]

Grandpa passed away, had the printer locked with an admin username and password. I am unable to factory reset and access other features such as WiFi connectivity because I do not have the credentials for the printer. How can I factory reset the printer?

[VikramTheGreat]

Hi @Nouris,

Welcome to the HP support community.

I'm very sorry for your loss, and thank you for reaching out — I understand how important it is to regain access to the printer your grandfather used. The HP OfficeJet Pro 8025e can be locked by an administrator password, which restricts access to Wi-Fi settings, factory reset, and Web Services unless the credentials are known.
 

Since you don’t have the admin password, let’s walk through your available options, including how to attempt a full reset.

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support