• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-27-2019 11:36 AM

HP Recommended
Product: HP Photosmart C4780
Operating System: Microsoft Windows 10 (64-bit)

I recently connected my HP Photosmart C4780 to my new computer running Windows 10 (64-bit) and downloaded the HP software to try and connect it to my PC. Somewhere along in the process, things got messy and now the printer will not fully boot up. I think it might have been when I tried to connect it to my wireless network. It gets stuck on the loading screen with the HP logo. I am able to print from the computer, but I can't scan or use the menus on the printer because it is not fully loading. When I reconnect the printer to my old computer (Apple IMac from 2009), it says that the printer is going offline and I can't print anything. I have seen a lot of threads where people ask for factory reset instructions and they are provided via PM. Can I please get these instructions?

 

Thank you,

Matt Strand

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-27-2019 12:45 PM

HP Recommended

The solution in this archived post solved my issue. The update seemed to run forever, so I unplugged the printer power (or usb, or both? I can't remember, sorry) while it was still running the update and plugged it back in. It then printed a device update report, and seemed to hang again. I unplugged the printer again, and when I plugged it back in, the update software thought there had been a communication issue and wanted to try again. I said no, since the printer now seems to be working again. I'll update this post if I have any more problems.

 

https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/Photosmart-C4780-stuck-on-HP-logo-indefinit...

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-27-2019 12:45 PM

HP Recommended

The solution in this archived post solved my issue. The update seemed to run forever, so I unplugged the printer power (or usb, or both? I can't remember, sorry) while it was still running the update and plugged it back in. It then printed a device update report, and seemed to hang again. I unplugged the printer again, and when I plugged it back in, the update software thought there had been a communication issue and wanted to try again. I said no, since the printer now seems to be working again. I'll update this post if I have any more problems.

 

https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/Photosmart-C4780-stuck-on-HP-logo-indefinit...

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.