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‎05-03-2025 07:40 AM

HP Recommended

I am setting up my HP Officejet Pro 9125e and the screen displays Return to Setup Website for instructions to install HP software.  I have installed HP Smart but it is not able to find my printer.  I would like to do a factory reset on the printer to start over as the screen is frozen on the message above.  Is there a way to do a factory reset if the screen is frozen and unresponsive?

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1 REPLY 1

‎05-03-2025 07:55 AM

HP Recommended

If the screen is frozen and the buttons do not respond there is a hardware problem. If under warranty then return it else take it to a shop. 

 

Microsoft's Copilot may have more recent videos but I suspect none of the below will work.
Watch this video to see how to reset your printer: 8125e 8135e 9125e 9135e. 9020e

 

 

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