• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-24-2022 07:59 AM

HP Recommended
Product: HP DeskJet Ink Advantage 3636 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Hello. One years ago, I set up my 3636 printer and added a custom password for the Embedded Web Server (EWS). And then I lost it. I changed my PC since then, and now I'm trying to set up my printer on a new computer. But when I try, I'm told to write my EWS password to proceed, which I do not have, so I cannot set up my printer.

- Pressing Cancel and Wireless does nothing as far as I'm aware, I'm still asked for the password.

- The password is not 1234567 or Admin or blank or any default, I've tried them all (and it makes sense that it isn't, since I changed it myself back then).

- The password doesn't appear when I print any network status page of any kind.

 

So, my question is: how can I reset the EWS password and/or hard-reset my DeskJet 3636 printer? Thanks.

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.