Factory reset did not finish

[Needahuman]

L I started a factory reset on my 6032 envy, it lost comms half way through and the app crashed and now I don’t know how to finish it as the screen crashed. Do I turn it off to restart the process ?  The printer is currently flashing 

[Kumar0307 · Accepted solution]

@Needahuman, Welcome to the HP Support Community! I’m here to help.

I see that the reset process was not successful and it seems like the printer is now not responding. Yes, let us perform a hard reset.

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Performing a factory reset will delete all the user settings on the printer. You will have to re-setup the printer in this case.

Click here for assistance with printer setup.

Hope this helps! Let me know how it goes. 

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Have a great day!