cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Bug_Locker
Level 1
9 6 0 1
Message 1 of 4
82
Flag Post

Fail to update the firmware

HP Recommended
HP M1132 MFP
Microsoft Windows 10 (64-bit)

Hello.

I downloaded from HP's site the latest firmware update. I ran and installed it. 

Installer shows me that's OK (smiley emoji). But when I printed the configuration page I saw that the firmware stayed the same. In C:\ I found the HPFWUpdate.log which has many errors. I have no problem as as I read the only change this version has is a change of network security, but neither the printer nor my computer is on a network. I'm mentioning it in case HP can solve it.

[content removed]

Thanks.🙂

3 REPLIES 3
Jay_G24
HP Support Agent
HP Support Agent
10,867 10,837 793 888
Message 2 of 4
Flag Post
HP Recommended

Hi @Bug_Locker

 

I'd like to help!

 

Try a factory default and then update the firmware -

 

  1. On the printer control panel, press the OK button to display the Home screen.

  2. Open the Service menu.

  3. Select the Restore Defaults option, and then press the OK button.

    The printer automatically restarts.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Reply
0 Kudos
Bug_Locker
Author
Level 1
9 6 0 1
Message 3 of 4
Flag Post
HP Recommended

Hi. 

1) HP M1132 MFP hasnt Control Panel display

2) I have already tried downloading and running the firmware. The problem is as I describe it to you at first post.

Καταγραφή.JPG

3) "HP smart" utiity cant see the machine. So i cant try to update via the utility. The printer is connected, installed, and works normally.

Thanks.🙄

Reply
0 Kudos
Jay_G24
HP Support Agent
HP Support Agent
10,867 10,837 793 888
Message 4 of 4
Flag Post
HP Recommended

I have shared alternate steps to perform the reset.

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation