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‎10-26-2023 12:31 PM

HP Recommended
Product: HP OfficeJet Pro 8034e All-in-One Printer

Hello everyone . When I run my windows reliability and history report I keep getting this message under the failed update description below . I just purchased  a HP  8034e  when my 8710 bit the dust which is when I started getting the message below .  . I uninstalled the 8710 drivers , deleted the 8710  from  my printers , checked my new printer for software updates and it is up to date., cleaned out temp files , deleted files under my software distribution folder in windows . I also checked the device manager and there is no error under printers, ran the update troubleshooter, etc.. I usually check the  windows reliability monitor every couple days which is how I found this although printer works fine. Any thoughts why I am getting this message and how to fix this ?  

 

"Installation Failure: Windows failed to install the following update with error 0x8024200B: HP - Printer - 20.79.1.6692." 

Category:
1 REPLY 1

‎10-29-2023 11:58 AM

HP Recommended

Hi @gator57,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with updates on your PC.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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