• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-12-2018 10:33 AM

HP Recommended
Product: HP ENVY 7640 e-All-in-One Printer series
Operating System: Microsoft Windows 10 (64-bit)

What is 9WZDNCRFHWLH-AD2F1837.HPPRINTERCONTROL?

This shows up in Win 10 Reliability Monitor as a Warning of a failed Windows update.  I have searched the internet without success.  The printer is set up as wireless and performs as I would expect very reliably.

 

2 people had the same question
2 REPLIES 2

‎08-13-2018 03:54 PM

HP Recommended

@Cheyenne4

 

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

This might be an internal update from windows which could have failed, as long as the printer work's fine, no need to worry. If in case you are getting any error messages while performing any of the printer's functionalities, Let me know. 🙂

 

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Barachiel
I am an HP Employee

Was this reply helpful? Yes No

‎10-02-2018 09:24 AM

HP Recommended

The problem continues.  I have tried every thing I know, yet it still show up every day as a failed windows update.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.