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HP Recommended
smart tank 500 all in one
Microsoft Windows 10 (64-bit)

fail.PNG

I have issue with installing driver for my pc,

my pc don't have cd-rom, so i downloaded the driver in hp official site, although in windows 10 they have app of their own but i see some difference in printing results, cause i test it in my laptop(the one that have cd rom).

the main problem is : everytime i instal driver be it manual or autorun, it's alwasy resulting failed, like in picture above, i already try to extract from cd too but not working. so both driver source be it from cd and official site not working.

 

Q: How can i install the driver without fail? is my pc requirement lack, cause i comfident with my pc spec like ram, processor and graphic card

 

*Please help how i can instal my driver, cause the difference in printing result and option the one use driver and using hp smart app is really different in option. i want full feature installed in my PC like my laptop does (the one installed using cd), and my budget for cd rom portable or buy instal cd rom hardware not enough.

 

 

2 REPLIES 2
HP Recommended

Hi,

Have you tried restarting your computer and then follow the software installation again as the error message prompts?

 



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If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

restart, even re-instal my OS, already done, i try to instal some like framework but it said mine already installed and updated, i even use windows update for all.

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