Failure to install Smart Tank 7005

[Sherwood47]

Have spent several days attempting to connect a Smart Tank 7005 to both Win 11 laptop and an android phone using home WiFi.

Have been temporarily successful in connecting both and got some printing done then switched printer off. When attempting to restart printing the next day the printer could not reconnect to our WiFi network and so laptop or android could not use the printer.

Our WiFi has been working normally throughout, it provides good signal strength to all devices.

It seems like the printer cannot save or retain the WiFi settings.

Can anyone help?

[Dragon-Fur]

@Sherwood47 

Welcome to the HP Community Forum.

Product Specifications for the HP Smart Tank 7005 All-in-One (28B54A)

Connectivity

Ports	Hi-Speed USB 2.0; Wi-Fi; Bluetooth LE
Wireless capability	Yes, 2.4/5G dual band Wi-Fi, Wi-Fi Direct, BLE

If you are running a Dual Band network,

• Check that the router is broadcasting on both frequencies.
• Printer will not hop from one frequency to another.
• If possible, create a separate SSID named network for each band -- connect the printer to the frequency / band you want it to use.
• Try a different channel - see your router manual for information.

What else?

All correct and configured?

Start with...

Restart Everything, including the router that controls your network

Example - Dual Band Network - Considerations (not all inclusive)

SSID_Dual_Band_Example_14

Additional help here...

 Wireless printing center

Example sections

Wireless Printing Center > Common Questions > Wireless Connection Issues

AND

Wireless Printing Center – Static IP Address

Some of the more common remedies grouped here:

Wireless Printing Center > Common Questions > Printer no longer works on network

and

User Guide - HP Smart Tank series - 6000, 7000, 7300

Chapter 2 - Connect your printer - Starting on Page 17

Chapter 8 - Solve a problem - subsection Network and connection issues - Starting on Page 71

and

Open the printer Home Page

Open Category Set up your printer

 Click Go to Printer Setup

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP Smart Tank 7005 All-in-One 

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Question / Concern Answered, Click "Accept as Solution"

[Sherwood47]

Thanks for your detailed reply.

I have dual waveband 2.4 & t GHz WiFi router, both networks having the same name

I have switched off the 5 GHz network and the printer appears to work from Android.

I will next try re-installing onto a W11 laptop and if that works I may rename and restart the 5 GHz network.

Thanks again for your help and all the useful reading you provided.