Failure to install the printer

[Vish_korg]

I am writing to express my frustration and disappointment regarding the unresolved installation of my printer under Case ID: [edited]

It is both frustrating and unacceptable that your service providers have failed to install a simple printer, despite repeated assurances. I was kept waiting the entire day on 22/07/2025 for your technician, who did not show up. Worse, there was no courtesy of a callback or any communication from your team.

Your commitment to customer service, as stated in your communications, appears to be only on paper. Over a week has passed, and the printer remains uninstalled. This delay has caused significant inconvenience and additional expenses.

If HP is unable or unwilling to fulfill its service obligations, please confirm whether I may proceed with a private technician for the installation. In such a case, I expect HP India to bear the full cost incurred due to this failure in service delivery.

Additionally, I have had to rely on a local stationery shop for printouts during this period. I request reimbursement for these expenses, as they are a direct consequence of the unresolved installation issue.

I hope to receive a prompt and sincere response that reflects HP India’s commitment to its customers.

[Meghana_10]

@Vish_korg, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP Smart Tank 580 All-in-One Printer.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

It looks like this may need direct support from our technical team. I encourage you to contact HP Support, where our engineers can take a closer look and help sort it out. You’ll find the contact link below.
support.hp.com/in-en

I hope this helps!

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana