• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎04-06-2022 03:38 AM - last edited on ‎04-06-2022 07:34 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 9025e All-in-One Printer
Operating System: Android 9.0 Pie

I bought a new printer yesterday. I already have an HP account. I can access the HP Smart App on my desktop but when downloading the app on my phone - a Samsung Note 8(which asks me to log in to HP Smart App) I'm unable to do so. Can someone explain a fix. 

1 REPLY 1

‎04-11-2022 04:33 AM

HP Recommended

@blowgill62, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to log in to the HP Smart app on your Android device.

 

Check if the Android device is up to date.

Reinstall the app from the Play Store and check if that helps.

For assistance with the app, refer to - HP printer setup (HP Smart app)

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.