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‎04-06-2022 03:38 AM - last edited on ‎04-06-2022 07:34 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 9025e All-in-One Printer
Operating System: Android 9.0 Pie

I bought a new printer yesterday. I already have an HP account. I can access the HP Smart App on my desktop but when downloading the app on my phone - a Samsung Note 8(which asks me to log in to HP Smart App) I'm unable to do so. Can someone explain a fix. 

1 REPLY 1

‎04-11-2022 04:33 AM

HP Recommended

@blowgill62, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to log in to the HP Smart app on your Android device.

 

Check if the Android device is up to date.

Reinstall the app from the Play Store and check if that helps.

For assistance with the app, refer to - HP printer setup (HP Smart app)

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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