Fatal errors in driver / software installation

[Joe_Y-1]

I recently upgraded to Windows 10 Home edition (64 bit), and I have difficulty installing the HP printer driver and software for my HP Photosmart Premium All-in-One Printer series c309.  It kept giving me Fatal Error in installation the following file: 

\ .....\AppData\Local\Temp\7zS18F7\setup\hpzpr140.exe

[sandytechy20]

@Joe_Y-1

Welcome to the HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Joe_Y-1]

Thank you, Sandytechy20, for the fix instructions, but it didn't work.  Below are the findings / outcome (in italics) at some of the steps in your instructions below:

• In Windows, search for and open Programs and Features.
• Select your HP printer. -  All HP printer programs were already uninstalled, and there was no remaining HP program.
• Select Uninstall.
• In Windows, search for and open Devices and Printers. -  I did see the HP Photosmart Premium c309-g device listed, and I "removed the device".
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.  - I did not see any HP printer-related drivers (they are all Microsoft-related drivers).
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows. - Since there was no driver to remove, I clicked on OK and the window closed.
• Close Devices and Printers. 
• Restart the PC again.

When I tried to install the driver, the same pop-up Fatal error message appeared.

[Echo_Lake]

@Joe_y

Thank you for posting back. 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.