Fax

[wtdragonman]

I have a HP Office Jet Pro 8135e. My problem is that when someone calls the house number the fax machine answers the phone every time.

[Sneha_01]

HI @wtdragonman,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Office Jet Pro 8135e is set to automatically answer incoming calls, which can be problematic if it shares a line with your home phone. To resolve this, you'll need to adjust the auto-answer settings on your fax machine. Here’s how you can do it:

Access the Fax Settings:

• On the printer's control panel, look for the "Setup" or "Fax Menu."
• Navigate to the "Fax Setup" or "Advanced Fax Setup" option.

Adjust the Auto-Answer Setting:

• Find the "Auto Answer" setting within the fax settings menu.
• Turn off "Auto Answer" if you do not want the fax to automatically pick up any calls. Alternatively, you can adjust the number of rings before the fax answers. Setting it to a higher number of rings allows you to answer the phone first if it’s a voice call.

Ring Count Adjustment:

• If you prefer the fax machine to answer calls but want to give yourself more time to pick up the phone first, increase the ring count setting. This will delay the fax from picking up the call immediately.

Distinctive Ring:

• If your phone line supports a "Distinctive Ring" service (you may need to check with your phone service provider), you can set up this feature. This allows the fax to recognize a specific ring pattern as fax calls and answer only those.

Manual Mode:

• Another option is to set the fax to manual mode, where it will only receive a fax when you manually accept the fax call. This requires you to be present to switch the fax to receive mode when you expect a fax.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support