Felaktig leverans

[Drossy]

Hej!

Jag har har en HP Photosmart 6525 och numret på min orderleverans är SCEO4233206.

Jag har beställt en bläckpatron och en färgpatron till min skrivare. Jag beställde de patroner som visades då jag sökte på er hemsida, och angav min skrivarmodell. För säkerhets skull gjorde jag sökningen flera gånger, och resultatet blev detsamma varje gång. Men en av de patroner jag fått hem passar inte! Det gäller den färgpatronen som kallas "Ink Cartridge No 301 C/M/Y". Hur gör jag nu?

Bästa hälsningar,
Maria Nehro

[danny-r]

@Drossy

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티

Thank you for your understanding.

[Drossy]

I have an HP Photosmart 6525.

I have ordered an ink cartridge and a color cartridge for my printer. I ordered the cartridges that appeared when I was looking at your website, searching for my printer model. For safety's sake, I did the search several times, and the result was the same every time. But one of the cartridges I got doesn´t fit, it´s the color cartridge called "Ink Cartridge No 301 C / M / Y".

How do I do now? I can´t fins an email address to HP in Sweden, and the messages I got about my order is all of them "do-not-reply"-messages?

Best regards,
Maria Nehro

[Drossy]

I got an email message that there were a reply for me here, but I can´t see any reply?

[Dvortex]

Hello, @Drossy – Hope you are well 🙂
 

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips.

I understand you are having issues while using the new cartridge in your Photosmart 6525 printer. You mentioned in your notes that the cartridge that you are using is HP301. But when I checked, as per http://hp.care/2lMsCje I found that cartridge should be actually HP 364. Check the fig below:

I would suggest using the correct cartridge to try and fix the issue.

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Drossy]

Yes, thank you very much, I understand I need a HP 364! The problem is I got the wrong result as I serached on HP website for the right cartridge for my printer. So my order was totally wrong. Now I need an email address to get in touch with the order support in Sweden, so I can return the wrong cartridge package and get the right one (or my money back, so I can go to another shop). Does HP have an email address in Sweden? When you order something online there is usually some kind of "order support" where you get help if there are any problems with your order?

[Drossy]

Yes, thank you very much, I understand I need a HP 364! The problem is I got the wrong result as I serached on HP website for the right cartridge for my printer. So my order was totally wrong. Now I need an email address to get in touch with the order support in Sweden, so I can return the wrong cartridge package and get the right one (or my money back, so I can go to another shop). Does HP have an email address in Sweden? When you order something online there is usually some kind of "order support" where you get help if there are any problems with your order?

[Dvortex · Accepted solution]

Hello, @Drossy

Thanks for the reply!

Please go to http://hp.care/2m93aoI to get HP contact details in Sweeden.

Hope that helps! Let me know!

Cheers 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!