File Save Dialoge in new HP Smart Version 166.1.1185.0 outside of window

[HM__]

Hi,
when I scan in the new HP Smart Version 166.1.1185.0 and than save the scan to a file,
I can not close the dialoge as the X is outside of the software window.

So I have to close HP Smart after each scan ...

It's the german version under Windows 10 64.

Thanks for any suggestion to solve the problem.
SL HM
20260825_HPSmart_166_1_1185_0_ProblemMitDateidialog.png

[Dragon-Fur]

@HM__ 

Welcome to the HP Community --

---

@HM__ wrote:

Hi,
when I scan in the new HP Smart Version 166.1.1185.0 and than save the scan to a file,
I can not close the dialoge as the X is outside of the software window.

So I have to close HP Smart after each scan ...

It's the german version under Windows 10 64.

Thanks for any suggestion to solve the problem.
SL HM
20260825_HPSmart_166_1_1185_0_ProblemMitDateidialog.png

---

It's a bug.

         ------- For those reading -------

There is a reported Bug in the HP Smart application (Windows).

           The problem has been reported to HP.

         ----------------------------------

The suggestion solution is as follows --

-- Recommended -- One and more of the following --

• Upgrade to the HP App (Introduction and information is provided later in this message).  HP App is the replacement for HP Smart.
• ⇶  At the least -- Install the HP App as a means to kick the "Smart" bug to the side.  That means, Install the HP App > Restart the computer > Try using HP Smart and see if the mere act of installing its replacement (HP App) "fixes" the bug in HP Smart.  Sounds silly, but some folks report that this is enough if you want to keep using the old HP Smart application.
• Use HP Scan (part of your full driver printer software)
• → Model and Operating System Dependent →  Install / Use the HP Universal Scan Software (available as a separate download / install) on the drivers webpage
• Use Windows Scan until you decide / find a solution that suits your needs

-- Start --

The HP App can also be found by opening the store: Microsoft Store 

Look for the HP App under the single name "HP" 

Make sure your choice is sourced from HP, Inc.

Consider upgrading to the HP App and abandoning HP Smart --

The HP App is the replacement for HP Smart.

OR

Use HP Scan -- part of your full driver printer software

Software and Drivers for HP Smart Tank Plus 650 Wireless All-in-One series

OR

-- Printer Model and Operating System Dependent --

Download / Save / Install / Use HP Universal Scan Software

HP Universal Scan Software

<< Printer Model and Operating System version Dependent >>

When the software is installed, HP Universal Scan Software adds a self-named HP Scan software shortcut to the Desktop.

Note:

Where supported, HPUSS can be installed as standalone or installed after the full feature / full solution printer software.

 HP Universal Scan Software – Product Page

Open website  HP Universal Scan Full Feature Software 

Select an Operating System and Version

Select Open-all to expand the driver list

Find / Download / Save / Install HP Universal Scan – Full Feature Software and Driver Webpack 

After the software is installed, Restart the computer and sign in. 

OR

Use Windows Scan -- this application is not as smart as some alternatives; Windows Scan is solid and reliable within its scope.    

-- What about HP App? --

At some point, perhaps even now, HP Smart will no longer be available in the  Microsoft Store  .

There are at least two possible consequences to this:

• Were there a version fix for the reported HP Smart "Scan - Save - Off-Center" bug, it can be more difficult to actually obtain a fixed version of the HP Smart app.
• Any constant request to update HP Smart is perhaps because the app cannot be updated through the conventional means.   There are caveats to that comment, none of which matter in context.

- Watch – HP App – Introduction --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

And

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

⇶  HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

Example - HP App - Main Menu / Printer Menu & Options

Example - HP App - Windows - Scan - Preset = Photos - Save

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

  HP Smart Tank Plus 650 Wireless All-in-One series 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"

[HM__]

Hi Dragon-Fur,

thanks for your fast reply and answer.
To me it is a bit weird,
that HM Smart was just updated with such a bug …

SL HM

[Dragon-Fur]

@HM__ 

You are welcome.

I think it's some sort of container bug, though I do not have code access and can only guess.

It is odd.

If you prefer to keep using HP Smart, 

Try

Install the HP App → Restart the computer → Try using HP Smart.

Some customers have reported just this much works.

HP Smart is no longer available in the App Store (in the USA, at least).

It is unclear whether any bugs, anomalies, or other bad-bits will be repaired.

🍀

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"