Filed Factory reset 8130e

[Dolphin16]

I did a hard reset and it is stuck on the QR setup screen.  I have done these steps that were recommended and it is still in the same place.  What more can I do?

1. Perform a Hard Reset

• Unplug the power cord from the back of the printer while it is still on.
• Disconnect the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord directly into a wall outlet (avoid power strips).
• Reconnect the power cord to the printer and turn it on.

2. Try Setting Up via HP Smart App

• Open the HP Smart App on your Windows 11 PC or mobile device.
• Tap Add Printer and follow the on-screen instructions.
• If the printer isn't detected, try connecting it via USB instead of Wi-Fi.

3. Restore Factory Defaults Again

• If the printer remains stuck, try resetting it again using the control panel.

[Hawks_Eye]

Hi @Dolphin16 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for walking me through what you’ve already tried—that helps narrow things down. Before we jump into more resets or advanced steps, I’d like to understand the situation better so we don’t just repeat the same cycle:

• Why did you perform the factory reset in the first place? Was the printer having connectivity issues, showing errors, or failing to print?
• Which setup path are you using now? Are you scanning the QR code with the HP Smart app, or trying to bypass it with USB/Wi-Fi setup directly?
• What device are you setting it up with? Windows 11 PC, Android, iPhone, or something else?
• Network environment: Is this on a home Wi-Fi network, office network, or are you trying to set it up without internet?
• Printer display: When stuck on the QR screen, does it respond at all to button presses (like back or cancel), or is it completely locked there?
• Connection attempts: Have you tried connecting via USB cable during setup, and if so, does the printer get detected?

These details will help me figure out whether the issue is with the printer firmware, the app handshake, or the network environment. Could you share a bit more about those points?

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

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