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‎10-23-2020 05:01 PM

HP Recommended
Product: HP OfficeJet 3830
Operating System: macOS 10.15 Catalina

Hi! I've done all protocols to resolve this issue. I've restarted the printer. I've uninstalled and reinstalled all the software and drivers and am still getting the same "Filter failed" message when trying to print. It looks like others are having this issue but there are no solutions being found within the forum. if someone could please help me resolve this that would be great!

Category:
2 people had the same question
2 REPLIES 2

‎10-23-2020 09:59 PM

HP Recommended

See this post https://h30434.www3.hp.com/t5/LaserJet-Printing/any-hp-printer-gives-me-the-error-Stopped-The-file-p...

 

it may solve your problem.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-24-2020 01:27 PM

HP Recommended

The solution is to download this package which will update drivers AND THE CERTIFICATE:
ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essentials-S-5_14_8_4.pkg 

 

Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!

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