Finalize printer setup

[THarris2]

Hi friends. I have downloaded the software on both mobile and computer. The printer says it cannot print because the set isn't complete. Please help. 

What else can I do?

Thank you,

Tineciaa

[Sneha_01]

Hi @THarris2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP printer is displaying a message indicating that the setup isn't complete, even after downloading the software on both your mobile device and computer, here are some steps you can take to finalize the printer setup:

Ensure the Basics are Covered:

Check Connections:

• Ensure that your printer is properly connected to your Wi-Fi network if it is a wireless printer, or to your computer via USB if it is a wired connection. Follow the setup instructions provided by HP for your specific printer model.

Verify Software Installation:

• Make sure that you have installed the correct HP printer software (driver and setup utility) on both your mobile device and computer. This software can typically be downloaded from the HP website or through the HP Smart app.

Complete Setup Wizard:

• If you haven't already, run the setup wizard provided by the HP software on your computer or through the HP Smart app on your mobile device. Follow the on-screen instructions to complete the setup process.

Troubleshooting Steps:

Restart Devices:

• Turn off your printer, computer, and mobile device.
• Wait for a few minutes, then turn them back on.
• Try printing a test page to see if the issue persists.

Check for Firmware Updates:

• Visit the HP support website and check if there are any firmware updates available for your printer model. Updating the firmware can resolve compatibility issues and improve functionality.

Clear Print Queue (if applicable):

• On your computer, open the print queue and remove any pending print jobs. Sometimes, a stuck print job can prevent new print jobs from completing.

Reinstall HP Software:

• If the setup software seems to be incomplete or corrupted, uninstall the HP software from your computer and mobile device.
• Download the latest version of the HP printer software from the HP website and reinstall it.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support