Finish setup Envy 6420e

[VirHeli]

My Envy 6420e was working fine before and I guess it was after some update (moved and changed the wifi setup) it just doesn't print anymore (not from computer Windows 10/ 64 nor Android phone). Now when trying to print the HP Smart says that I should finish the setup. All the lights on the printer are blinking and error codes E and 9 are blinking after each other continuously. 

Have read the instructions given to others and have tried:

-to finish the installation from computer and phone- > instructions don't  solve anything

-uninstalled the HP smart and removed then the printer and installed them again -> no help

-firmware is up to date

Can someone help?

[sandytechy20 · Accepted solution]

@VirHeli

Welcome to the HP support community.

I understand that you are getting E9 error, I am glad to assists you.

1. Make sure the printer is on.

2. Lift the ink cartridge access door until it locks into place.

   

3. At the back of the printer, press and hold the Power and Wireless buttons for 5 seconds.

   

4. Wait 2-3 minutes for the printer to restart, and then check the control panel for the E9 error.

   • If the error no longer displays, you resolved the issue. The printer is ready for use.

   • If the error still displays, continue with these steps.

5. Close the cartridge access door.

   

6. On your computer or mobile device, close the HP Smart app, and then reopen it.

7. Remove the printer from the HP Smart app. On the app home screen, right-click or long-press the printer name, and then select Hide Printer.

   

8. On the confirmation prompt, click Hide Printer again.

9. Click Add Printer or the plus sign .

   A list of available printers display.

10. Select the name of your printer, and then follow the instructions to set up the printer on a Wi-Fi network.

11. When prompted, press the blinking Information button  on the control panel, and then follow the remaining instructions.

    If you cannot complete the setup, close the HP Smart app, and then remove and re-add the printer again.

12. When the app home screen displays, restart the printer to complete the setup.

    The control panel no longer displays the E9 error, and the printer is ready to use.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[VirHeli]

Thanks, @Sandytechy20!

The second part of the instruction helped, even though the setup stuck two times when doing it and I had to start from the start again. But the third time it went through and the blinking lights disappeared. Cheers!

[sandytechy20]

@VirHeli

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.