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HP LaserJet Pro MFP M148fdw
macOS 10.13 High Sierra

We just updated our M148fdw to firmware version 20220414.  After updating the firmware the printer shows as offline after it goes into standby mode and won't print.  If we power cycle the printer it becomes available again and print jobs in our queue print immediately.  Our computers and devices will print to our M148fdw until the printer falls offline for whatever reason again.  We didn't have this problem prior to this 20220414 firmware update.  HP needs to fix this!

3 REPLIES 3
HP Recommended

@WarmFuzzyGecko

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue, to provide an accurate resolution, I need a few more details:

  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.
  • What is the distance between the router and the printer?

This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

In addition, perform a ping test to check the connectivity:

  1. Click Applications > Utilities > Terminal.
  2. type ping "IP address" and press enter

Wait until 10 pings have been performed and then press ctrl c on the keyboard and hit return. 
The results will appear. Share the ping test results.
 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the Wi-Fi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.
 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, and other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems. 
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

HP Recommended

Here's the result pinging the IP address of our M148fdw:

 

[Warm-Fuzzy-iMac-i7:~] shimabkt% ping 192.168.1.14

PING 192.168.1.14 (192.168.1.14): 56 data bytes

Request timeout for icmp_seq 0

Request timeout for icmp_seq 1

Request timeout for icmp_seq 2

Request timeout for icmp_seq 3

ping: sendto: No route to host

Request timeout for icmp_seq 4

ping: sendto: Host is down

Request timeout for icmp_seq 5

ping: sendto: Host is down

Request timeout for icmp_seq 6

ping: sendto: Host is down

Request timeout for icmp_seq 7

ping: sendto: Host is down

Request timeout for icmp_seq 8

ping: sendto: Host is down

Request timeout for icmp_seq 9

ping: sendto: Host is down

Request timeout for icmp_seq 10

ping: sendto: Host is down

Request timeout for icmp_seq 11

ping: sendto: Host is down

Request timeout for icmp_seq 12

ping: sendto: Host is down

Request timeout for icmp_seq 13

ping: sendto: Host is down

Request timeout for icmp_seq 14

ping: sendto: Host is down

Request timeout for icmp_seq 15

^C

--- 192.168.1.14 ping statistics ---

17 packets transmitted, 0 packets received, 100.0% packet loss

 

If I use my ad hoc solution of turning off the printer's wifi then turning it back on then when I ping the printer again pinging the printer yields:

[Warm-Fuzzy-iMac-i7:~] shimabkt% ping 192.168.1.14

PING 192.168.1.14 (192.168.1.14): 56 data bytes

64 bytes from 192.168.1.14: icmp_seq=0 ttl=255 time=434.941 ms

64 bytes from 192.168.1.14: icmp_seq=1 ttl=255 time=530.017 ms

64 bytes from 192.168.1.14: icmp_seq=2 ttl=255 time=86.574 ms

64 bytes from 192.168.1.14: icmp_seq=3 ttl=255 time=41.545 ms

64 bytes from 192.168.1.14: icmp_seq=4 ttl=255 time=131.896 ms

64 bytes from 192.168.1.14: icmp_seq=5 ttl=255 time=822.595 ms

64 bytes from 192.168.1.14: icmp_seq=6 ttl=255 time=177.762 ms

64 bytes from 192.168.1.14: icmp_seq=7 ttl=255 time=665.714 ms

64 bytes from 192.168.1.14: icmp_seq=8 ttl=255 time=626.803 ms

64 bytes from 192.168.1.14: icmp_seq=9 ttl=255 time=40.557 ms

64 bytes from 192.168.1.14: icmp_seq=10 ttl=255 time=271.717 ms

64 bytes from 192.168.1.14: icmp_seq=11 ttl=255 time=79.267 ms

^C

--- 192.168.1.14 ping statistics ---

12 packets transmitted, 12 packets received, 0.0% packet loss

round-trip min/avg/max/stddev = 40.557/325.782/822.595/266.016 ms

 

So, it seems to me after this latest firmware update the printer disconnects from our Wi-Fi network again.  This is why if we use my ad hoc solution of turning off our M148fdw's Wi-Fi then turning the Wi-Fi of the printer back on print jobs then print.

 

We had this problem before when a previous firmware update broke Wi-Fi printing in a very similar way.  Eventually a newer firmware update fixed this issue, but with this latest firmware update it broke staying connected to our Wi-Fi again.  I wish I hadn't updated our printer with the latest firmware update.  And I hope HP issues yet another firmware update to fix this issue, *again*.

 

Is there any way to download the previous to this latest firmware update from HP?  I'd like to downgrade to a firmware that was letting the printer stay connected to our Wi-Fi network work.

HP Recommended

@WarmFuzzyGecko

Thank you for posting back. 

 

Let's try with the HP WiFi Direct- https://support.hp.com/us-en/document/ish_1841315-1637332-16 

 

Keep me posted! 

ECHO_LAKE
I am an HP Employee

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