Firmware - Resend Upgrade Error

[Devlon_Sloan]

Resend Upgrade Error & 49 Service Error

Firmware Datecode 202230822

Appears this is a defective firmware, how to find a downgrade or patch fix?

[Elohi_NR]

Hi @Devlon_Sloan,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Reset the printer:

• Turn the printer off using the power switch, and then wait at least 30 seconds.
• Turn the printer on and wait for it to initialize.
• If you are using a surge protector:
• Turn the printer off.
• Remove the surge protector.
• Plug the printer directly into the wall socket, and then turn the printer on.
• If the error persists, turn the printer off and disconnect any network or USB cables.
• Reconnect the cables and turn the printer on.
• If the printer returns to Ready, print a Configuration Report and check the firmware version. Update the firmware if a newer version is available.
• For more information, go to HP LaserJet Pro - Update the printer firmware.
• Attempt to isolate the error to a specific connection type (wireless, USB, LAN), or file.
• From the printer's control panel, disable wireless printing (if equipped).
• Connect the printer to a computer with a USB cable and try printing a test file.
• Connect the printer to the network (if available) and send the same test file.
• If the error occurs with all connection types, contact customer support at www.hp.com/go/contactHP, or contact an HP-authorized service or support provider.
• In cases where it is likely a specific file causing the error, try the following.
• Try using a different print driver. For example, if you are using the universal print driver (UPD), try printing the file with the PCL 5 or PCL 6 driver. Visit HP Drivers & Downloads for print drivers.
• Change the file format when saving. For example, save the file as a PDF or other file format before printing.
• If the error occurs when scanning, try a different resolution or saving in a different file format.

If the error persists, contact customer support at www.hp.com/go/contactHP, or contact an HP-authorized service or support provider.

Keep me posted for further assistance

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