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‎05-23-2023 01:59 PM

HP Recommended
Product: HP Officejet Pro 8020

The printer informs me to update my firmware.   The download counts up to 100% then reports back with the message “Download Unsuccessful : The printer update could not be downloaded.” It requests I hit the retry button, which i have done a few times, but always the same result.

 

This is the same problem is posted here:

 

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Firmware-update-fails-to-load/m-p/86856...

 

However the printer is enrolled in HP Instant Ink and I can't turn firmware updates off.

 

The printer is a HP OfficeJet Pro 8020 series.  The current firmware is dated 2022-10-19

 

This only started a week or so ago.  The printer screen never sleeps when the download fails so my home office has a constant glow over night.

 

I've tried factory resetting the printer

 

I believe my only option is to un-enroll in HP Instant  Ink permanently and switch firmware updates off 

 

Any help would be appreciated 

Category:
13 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-23-2023 03:40 PM - last edited on ‎06-09-2023 06:22 AM by Retired

HP Recommended

Hello @jlapthorn ,
Welcome to the HP Support Community!

 

Here is the latest FW: HP OfficeJet Pro 8020 All-in-One EasyStart Printer Setup Software – Offline Use Only , download only (Folder Download)

Close all programmes, connect the printer with a USB cable

Recommendation: use a USB connection.

double-click on the exe in the download folder.

 

If errors, make a screenshot and upload here.

 

Infos:

https://support.hp.com/us-en/document/ish_3259776-1993270-16

https://instantink.hpconnected.com/uk/en/l/v2?jumpid=in_r11549_hpsupport_ii2_consumerinstantink_0710...

 

@jlapthorn wrote:

...

However the printer is enrolled in HP Instant Ink and I can't turn firmware updates off.

Here is the User Guide:

Andr1611_0-1684878035308.png

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

3 people found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎05-23-2023 03:40 PM - last edited on ‎06-09-2023 06:22 AM by Retired

HP Recommended

Hello @jlapthorn ,
Welcome to the HP Support Community!

 

Here is the latest FW: HP OfficeJet Pro 8020 All-in-One EasyStart Printer Setup Software – Offline Use Only , download only (Folder Download)

Close all programmes, connect the printer with a USB cable

Recommendation: use a USB connection.

double-click on the exe in the download folder.

 

If errors, make a screenshot and upload here.

 

Infos:

https://support.hp.com/us-en/document/ish_3259776-1993270-16

https://instantink.hpconnected.com/uk/en/l/v2?jumpid=in_r11549_hpsupport_ii2_consumerinstantink_0710...

 

@jlapthorn wrote:

...

However the printer is enrolled in HP Instant Ink and I can't turn firmware updates off.

Here is the User Guide:

Andr1611_0-1684878035308.png

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
3 people found this reply helpful
Was this reply helpful? Yes No

‎05-24-2023 12:09 PM

HP Recommended

Thanks very much, solution worked

2 people found this reply helpful
Was this reply helpful? Yes No

‎05-24-2023 12:15 PM

HP Recommended

You’re much welcome, great to hear that the problem has been resolved!
Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No
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