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‎12-21-2022 05:48 PM

HP Recommended
Product: HP OfficeJet Pro 8715 All-in-One Printer

Latest firmware update has blocked use of non HP cartridges. How do I downgrade when previous firmware is not listed on website.

2 people had the same question
2 REPLIES 2

‎12-25-2022 09:30 AM

HP Recommended

Hi @Sylvanna,

 

Welcome to the HP Support Community

 

I'd like to help!

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

 

Try to Update the printer firmware again and check:

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping


ANAND_ANDY
I am an HP Employee

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‎02-17-2023 04:34 AM

HP Recommended

Hp, that's a strange answer, it's only about upgrading. The question is how to downgrade!!!

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