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‎09-06-2022 02:06 PM

HP Recommended
Product: HP OfficeJet Pro 7720 Wide Format All-in-One Printer
Operating System: Mac OS X 10.8 Mountain Lion

Cannot use non HP cartridges any longer after falling victim to their auto update of greed. Can someone help me with a firmware downgrade? Current firmware is ELLISXIP1N003.2151B. Any help would be much appreciated. 

Category:
2 people had the same question
1 REPLY 1

‎09-15-2022 12:57 PM - edited ‎09-15-2022 12:59 PM

HP Recommended

@Ahhhhhh

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

I see that you are facing issues with non-HP cartridges after auto update.

You may download available firmware updates from the HP website.

 

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

The third-party ink cartridges will work. But there are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why its not working. Try a different cartridge supplier and check if that works.

 

I hope that answers your concern adequately. Let me know!

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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